CRM 2013

Whitelist Addresses Used By Microsoft Dynamics CRM

Andre MargonoCRM 2013, Dynamics CRM 2013, Microsoft CRM, Microsoft Dynamics, ,

Recently I’m working in an environment that controlled their network access through a proxy server. When I’m going to test some feature of CRM 2013 on CRM online, I could not be authenticated properly. So, after a quick discussion, apparently it is caused by some of the URL addresses that used by Dynamics CRM is blocked in the proxy settings. So, in case anyone encounter similar situation, the list described in this KB article might help: http://support.microsoft.com/kb/2655102

North America based organizations:
• http://clientconfig.passport.net/ppcrlconfig.bin
• http://disco.crm.dynamics.com
• https://login.live.com
• https://dev.crm.dynamics.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• .windows.net
• .microsoftonline.com

South America based organizations:
• http://disco.crm2.dynamics.com
• https://dev.crm2.dynamics.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• *.windows.net
• *.microsoftonline.com

Europe, Africa and Middle East based organizations:
• http://clientconfig.passport.net/ppcrlconfig.bin
• https://login.live.com
• https://dev.crm4.dynamics.com
• http://disco.crm4.dynamics.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• .windows.net
• .microsoftonline.com

Asia / Pacific area based organizations:
• http://clientconfig.passport.net/ppcrlconfig.bin
• https://login.live.com
• https://dev.crm5.dynamics.com
• http://disco.crm5.dynamics.com
• http://crl.microsoft.com/pki/crl/products/microsoftrootcert.crl
• https://online.dynamics.com
• https://mbs.microsoft.com
• https://go.microsoft.com
• .windows.net
• .microsoftonline.com

Dynamics CRM 2013 SP1 – UX Update – Mostly Unnoticed

Andre MargonoCRM 2013, Dynamics CRM 2013, Microsoft CRM, Microsoft Dynamics, New Features, UX,

Dynamics CRM 2013 SP1 comes with lots of new good stuffs, such as the new Service Management, SLA, Timer on Case, Queue Routing, Social Listening and many more. However, for me as CRM user that always use PC and web browser to work with Dynamics CRM, the user experience for PC client quite cumbersome, especially the navigation bar that collapses immediately when my mouse pointer is navigated away from the bar. I love to have responsive mouse pointer and most of the time my mouse pointer goes out the navigation bar and closes the navigation bar, resulting multiple click to main navigation menu.

As my online instance being updated with Spring 14 release, I noticed an improvement in their UX. The navigation bar does not collapse immediately when my mouse pointer goes out of the bar.

This UX definitely gives a massive impact to my productivity. Big thanks to Dynamics CRM product team to listen to the feedback and delivered this feature!

 

Microsoft Dynamics CRM Spring 2014 Release Preview Guide

Andre MargonoCRM 2013, Dynamics CRM 2013, Microsoft CRM, Microsoft Dynamics, ,

Following up the excitement of last night presentation about the key new features of Dynamics CRM 2013 in Q2 2014 release in Melbourne Dynamics CRM User Group by Mark Smith (@nzCRMguy). Microsoft also released the release preview guide.

This Q2 2014 release is highlighting lots of really amazing new features:

  • Microsoft Dynamics Marketing – major enhancement for marketing: Drag and drop visual Campaign Designer, Lead lifecycle management, Marketing Personalised Homepage, Scalable Email Marketing, Power BI for Marketing, Improved Sales & Marketing Connector (This Dynamics Marketing enhancement requires an extra Office 365 Procurement).
  • Updates on Sales Automation – Insights (puts real-time company and contact information from 30,000 sources into Microsoft
    Dynamics CRM), CRM Tablet App Enhancements
  • Customer Service – USD (Unified Service Desk – not US Dollar), Enterprise Case Management (SLA & entitlements, dynamic routing, KPI, case merge, parent child case, automated case creation, Define Status Reasons, Social Care, Service Management), CRM Tablet app –  Case Management.
  • Parature – Multi-Channel Care: portal, facebook portal, mobile app, real-time chat, Knowledge Management
  • Social Listening – Listen & Analyze, Monitor & Respond, Social Insights in Microsoft Dynamics CRM
  • Sandbox Environments (2 types of sandboxes are available: Minimal Copy & Full Copy) with the abilities: reset Sandbox to Factory Settings, Sandbox snapshot. On top of the sandbox environment, Admin also has the access to the New CRM Online Admin Center.

Aside from the new front-facing features there are also enhancement on the platform capabilities that enabling organizations to build, test and configure CRM deployments of all sizes.

Tooling:

  • CRM Package Deployment Tool
  • CRM Configuration Migration Tool
  • Updated Plugin Registration Tool
  • Visual Studio Toolkit enhancements
  • More PowerShell Support
  • New Windows Client API ( Microsoft.Xrm.Tooling.xxxx )

Extensibility:

  • OAuth discovery specification to support ISV/office clients
  • GROUP AND/OR for workflows

Scale: Scaling Improvements in Async processing to handle very large workloads.

And again adding more compatible environments:

  • Windows 8.1
  • Internet Explorer 11
  • iOS7 Safari on iPad (web application)
  • iPad Air using Safari (web application)
  • Windows Server 2012 R2 (CRM server)
  • iPad Air using CRM for Tablets

Full details can be found on: http://go.microsoft.com/fwlink/p/?LinkID=395005

Once again, it is definitely an exciting journey for Dynamics CRM, Dynamics CRM is moving really fast and looking forward for the landing of this massive release.